Job Description
Salon & Spa Receptionist/Manager
5 Salon & Spa is seeking an experienced Receptionist/Manager to join our dynamic team. The ideal candidate must have prior salon experience, be a quick learner, self-motivated, and able to multi-task in a fast-paced environment. Exceptional customer service skills and attention to detail are essential.Receptionist/Manager Qualifications - Experience: 3+ years managing a high-volume salon.
- Passion: A love for hair, fashion, and a strong sense of style.
- Attributes: Integrity, hard work, reliability, flexibility, honesty, and organization.
- Skills: Strong administrative skills, excellent record-keeping, and customer care abilities to handle challenging situations professionally.
- Technical Knowledge: Familiarity with POS systems; experience with Phorest Software is a plus.
- Leadership: Strong leadership skills to effectively manage and inspire a team.
- Communication: Excellent communication skills.
Responsibilities
- Manage and inspire the leadership, stylists and front desk and assistants.
- Provide coaching and feedback to ensure standards are met.
- Build and maintain strong client relationships for exceptional customer experiences.
- Develop and manage employee schedules.
- Oversee daily operations to ensure smooth functioning.
- Recruit, hire, and train new team members.
- Create and implement salon and spa policies and procedures.
- Monitor inventory levels and place orders as needed.
- Develop marketing strategies to attract and retain clients.
- Maintain comprehensive product and service knowledge.
Receptionist/Manager
- Profitability Focus: Be a key contributor to the salon’s financial success.
- Revenue Generation: Shift the perception from a cost center to a revenue-generating hub.
- Marketing Implementation: Execute effective marketing strategies to attract new clients.
- Customer Satisfaction: Optimize service offerings to enhance the client experience and foster loyalty.
- Growth Vision: Position the salon, spa, and retail as strategic areas for growth and profitability.
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