Job Description: Are you a detail-oriented problem solver who focuses on providing outstanding customer service? Then let your career take off with ATS as a Passenger Service Agent! ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day. Our aviation roots span 45 years, and our strong reputation in ground services and hospitality are the foundation of our success. We are committed to providing the highest level of quality service and maintaining an outstanding safety record. As we continue to grow, we are seeking the best in the industry. Roles and responsibilities: Check in passengers and their luggage at the ticket counter and gates. Handle customer concerns and complaints regarding ticketing and baggage handling with patience. Answer inquiries about flight schedules, fares, and other questions knowledgeably. Make announcements at the gate or over the PA system regarding flight activity. Manage flight movement messages between the gate, ground handling team, flight crew, and airport vendors. Qualifications: Strong communication skills to interact professionally with passengers, team members, and leadership. Proficient computer skills. At least 18 years old with a High School diploma, GED, or equivalent work experience. Possess a valid driver's license with a clean driving record (required for some airports). Ability to pass a drug screening and obtain airport security clearance, including background checks covering employment, criminal record, and residence over the past 10 years. Physical Requirements: Lift up to 70 pounds (32 kg) regularly. Stand, lift, bend, push, and pull frequently and for extended periods. Work in environments with jet and machinery noises. Our airlines operate 24/7, so flexibility to work various shifts, including nights, weekends, and holidays, is required. The ideal ATS team member brings energy and enthusiasm daily, respects their team, and prioritizes safety. Employees should apply through WorkDay. Equal Opportunity Employer: Alliance Ground International celebrates diversity and is committed to creating an inclusive environment for all employees. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. #J-18808-Ljbffr Alliance Ground International
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