Job Description

Overview

We are seeking a Release of Information Specialists to join our team! In this role, you'll receive, validate, document and respond to written, telephone and in person requests for home health information contained in the legal medical record in a timely and efficient manner. These requests could come from other health care organizations, attorneys, insurance companies, patients, and other interested third parties. 

Location : Onsite - Des Moines, Cedar Rapids, or Dubuque (office locations in these areas)

Hours: Monday-Friday, standard business hours 

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health. 

Responsibilities

Release of Information  

• The focus of this position is releasing Home Health medical records
• Prepare medical information for requests from patients, family members, insurance companies, attorneys, court orders/subpoenas, physicians and/or their office staff, other health care facilities and other third parties in accordance to policy and procedures
• Fulfill requests or submits request to approved release of information vendor for fulfillment. 
• Invoice for appropriate requestors and follows up on request payments when fulfilled by the facility staff. 
• Responsible for receipt of a properly executed HIPAA compliant authorization and/or request 
• Collaborate with appropriate functional departments and staff to investigate and resolve issues related to documents, MPI, and other HIPAA requests such as accounting for disclosures Prioritize and respond to release of information requests within required timeframes 
• Perform self-quality checks to assure accuracy of the release, confidentiality and proper invoicing.

Customer Service  

• Promptly and courteously answers office phone calls or assists with phone coverage for release requests. 
• Respond to and fulfill patient walk-in record requests 
• Access and retrieve patient information from various computer systems and media

Qualifications

Education:

• High school diploma or GED equivalent
• Associates degree in Health Science preferred
• Medical Terminology knowledge preferred

Experience:

• Previous experience in a hospital/clinic setting or experience with electronic health records
• 3+ years of experience with an electronic health record or hospital/medical setting preferred
• Prior Release of Information experience preferred
• Home health experience is preferred 

License(s)/Certification(s):

• RHIT, RHIA or CRIS certification preferred.

Knowledge/Skills/Abilities:

• Read, writes, comprehends and speak fluent English
• Demonstrates the ability to multi-task and work in an organized, efficient, and process-oriented manner
• Exhibits excellent oral communication skills and the ability to interact with customers and team members with diverse education, life style and back grounds in accordance to the affiliate’s mission and vision.
• Possesses complex problem-solving skills in reasoning through work related issues
• Ability to work independently
• Ability to write clear and concise, grammatically correct notes and business correspondence without close supervision

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