Job Description

Job Description

The Key Account Manager is responsible for all sales activities, from growing current business to targeting and securing new business and driving new sales growth within assigned territory. Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals aligned with company vision and values. Also responsible for managing and nurturing relationships with SpectraCell’s most valuable clients to ensure their long-term success and satisfaction.

Major Duties and Responsibilities:

· Primary focus is to increase revenue stream from current client accounts and proactively develop new accounts from leads generated by marketing activities.

· Develop new prospects and interacts with existing customers by phone and face to face to increase sales.

· Acting as the main point of contact.

· Must understand the client needs, develop strategic plans, resolve issues, and collaborate with internal teams to deliver products and services.

· Work to expand existing relationships through up-selling and cross-selling and are responsible for contract negotiation and reporting progress to the CEO.

· Conduct sales presentations for clinical diagnostic services in client office as well as over the phone and web meetings.

· Follow-up on marketing activity leads to generate further customer interest and acquire new accounts.

· Participate in regular sales team meetings to review sales performance against objectives and goals.

· Complete understanding of pricing and proposal models.

· Demonstrates the ability to carry on a business conversation with physicians and decision makers.

· Sells consultatively and makes recommendations to prospects and clients of the various products and services the company offers.

· Responsible for sourcing and developing client relationships and referrals.

· Adheres to all company policies, procedures, and business ethics codes.

· Other work-related duties as assigned.

Required Skillset:

· Client relationship management: Develop and maintain strong, long-term relationships with key clients, acting as their primary point of contact.

· Strategic planning: Create and implement strategic account plans to meet client needs and achieve company goals, such as customer retention and growth.

· Client needs assessment: Deeply understand client requirements, business goals, and potential challenges to proactively offer solutions.

· Internal coordination: Act as a liaison between clients and internal departments (like sales, marketing, and logistics) to ensure client needs are met and deadlines are achieved.

· Problem-solving: Address and resolve client complaints and issues promptly to maintain satisfaction and trust.

· Sales and revenue growth: Identify and pursue opportunities to expand business with existing clients through up-selling and cross-selling.

· Negotiation: Negotiate contracts and renewals to ensure mutually beneficial terms.

· Reporting and analysis: Prepare and present regular reports on account status, performance, and goals to internal and external stakeholders.

Job Specifications:

· 4-year Degree preferably in Medical, Biology, Nutrition, or related field.

· Minimum Sales Management Experience Requirement: 3 - 5 years inside/outside, business to business sales preferably in healthcare services.

· Must be a strong leader, have an entrepreneurial, goal oriented, outgoing, and ambitious personality, with a track record of proven sales management success.

· Must build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.

· Proactively establish and maintain effective working team relationships with all team members and support departments.

· Strong emphasis as a team player/leader that thrives in a team environment and presents themselves in a polished professional manner.

· Ability to work in a changing team environment, as well as independently, with efficiency, accuracy, and professionalism.

· Strong organizational skills, must be able to multi-task, handle multiple priorities and changes in priorities with professional demeanor.

· Ability to assume responsibility for personal decisions, actions, and results.

· Excellent communication and interpersonal skills to build rapport with clients.

· Strong negotiation and problem-solving abilities.

· Exceptional customer service skills.

· Organizational skills to manage multiple client accounts and projects simultaneously.

· Strategic and analytical thinking to develop effective account plans.

· Familiarity with company products, services, and market trends.

· This role is onsite.

· Must be flexible and willing to work in areas and on problems that may not normally be part of the position but

required for the efficient operation of the business. Must be resourceful in resolving problems.

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