IT Service Desk Engineer Tier 1.5 (MSP) Job at Bowman Williams, Los Angeles, CA

STZMUWpZNFpuNTFQLzYzOWxWVC9MZFFOVHc9PQ==
  • Bowman Williams
  • Los Angeles, CA

Job Description

This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$25.00/hr - $30.00/hr

Direct message the job poster from Bowman Williams

Senior Business Operations Manager & Cloud Recruiter at Bowman Williams

We are a growing MSP looking for a Tier 1.5 IT Support Engineer with at least two years of MSP experience. This role is ideal for someone ready to take the next step beyond entry-level help desk work, handling both routine and moderately complex technical issues across desktops, servers, cloud services, and networks. Youll primarily work remotely but will occasionally visit client sites for installations, escalated issues, or networking support.

What Youll Do:

  • Provide remote support using RMM and ticketing systems
  • Troubleshoot Windows, Mac, Microsoft 365, VPNs, printers, and basic networks
  • Perform on-site hardware installs, escalations, and network support
  • Communicate solutions clearly to clients
  • Monitor alerts, system events, and service queues to meet SLAs
  • Document work in the ticketing system
  • Collaborate with Tier 1 and Tier 3 engineers
  • Maintain client system records and access credentials
  • Assist with user onboarding, offboarding, and account management

What You Bring:

  • 2+ years MSP support or help desk experience
  • Strong knowledge of Windows, MacOS, Microsoft 365, Active Directory, DNS/DHCP, and remote tools
  • Familiarity with ticketing (ConnectWise, Autotask) and RMM (Automate, NinjaOne, Kaseya, N-able)
  • Solid troubleshooting across desktops, networks, and cloud services
  • Clear communication and strong customer service skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Valid drivers license and reliable transportation for occasional visits
  • Ability to lift/move computer equipment as needed

Bonus Points:

  • CompTIA A+, Network+, or Microsoft certifications
  • Experience with firewalls and basic networking
  • Exposure to virtualization (Hyper-V, VMware) and backup systems
  • Familiarity with MDM tools like Intune
  • 401K
  • PTO
  • And more
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

#J-18808-Ljbffr

Job Tags

Full time, Remote work,

Similar Jobs

ESPN

Music Assistant Job at ESPN

Works under the direction of the Music Supervisors to support the day-to-day workflows of ESPNs Music teams creative, licensing and...  ...metadata into the cue sheet management system for all ESPN content. Assist, manage and organize the registrations and metadata for ESPN... 

CACI International

DevSecOps Coach SME Job at CACI International

 ...DevSecOps Coach SME CACI is seeking an experienced Dev Sec Ops Coach to support our customer, U.S. Southern Command (USSOUTHCOM),...  ...Engineer SME: Facilitates ScrumMaster (Project Manager) to perform Agile ceremonies (e.g., sprint planning, daily stand-ups,... 

DaVita

Physician Clinic Medical Director Job at DaVita

Physician Clinic Medical Director Location US-MO-St. Louis Job ID 337362 Pos. Category Medical - Physician Pos. Type Full Time Recruiter : Full Name: First Last Melissa Gronski Overview Ready for a change...

Tonic3

Copywriter Job at Tonic3

 ...with flexibility to recognize unique strengths and expertise. Location: Schaumburg, IL (3 days per week in the office, 2 days remote) or Irving, TX (3 days per week in the office, 2 days remote). What Youll Do: Craft clear, engaging copy across a range... 

52 Limited

Designer Job at 52 Limited

 ...next opportunity is ours.We are searching for a Contract Graphic Designer for our Design & Creative client based in Chicago. In this...  ...with Our Client:Our design & creative client is a nimble, full-service creative studio based in Chicago. Theyve spent the last decade...