Customer Service Representative Job at Cellular Sales Verizon Authorized Retailer, Roscoe, IL

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  • Cellular Sales Verizon Authorized Retailer
  • Roscoe, IL

Job Description

Join Our Growing Team!

If you're ready to build a rewarding career in a dynamic and fast-paced environment, look no further. At Cellular Sales, we offer a family atmosphere where your ambition can flourish. With a commitment to diversity and inclusion, we empower you to take charge of your career growth and earnings while providing exceptional customer service.

About Us:

As Verizon's premier retail partner, Cellular Sales has a 30-year history of outstanding customer experiences. With nearly 800 stores across 40 states and a team of over 7,000 employees, we continue to expand our footprint in the industry.

Job Summary:

We are seeking a creative and analytical Customer Service Representative to provide ongoing support to our sales team. You will help improve existing practices and contribute to our overall success.

Key Responsibilities:

  • Follow up on distributed leads to assist the sales force.
  • Generate store traffic and enhance market success.
  • Handle customer inquiries through phone and text.
  • Support the sales team by producing sales leads.
  • Utilize communication scripts for consistency in messaging.
  • Research information required to assist customers.
  • Provide detailed information about products and services.
  • Accept constructive feedback to enhance your performance.

Essential Skills:

  • Attention to Detail: Ensure thorough and precise work.
  • Communication: Effectively convey ideas and information.
  • Organizational Skills: Prioritize tasks and manage time effectively.
  • Problem Solving: Identify and address issues with effective solutions.
  • Written Communication: Create clear and organized documents.

Work Environment:

This position operates in a professional office setting, utilizing standard office equipment such as computers and phones.

Physical Demands:

Ability to sit for extended periods and perform light filing tasks.

Work Schedule:

This is a full-time role, Monday through Friday. No travel is required.

Requirements:

  • High School diploma or GED.

Preferred Qualifications:

  • Previous office experience.
  • Proficiency in Microsoft Office.
  • Familiarity with customer service principles.
  • Experience in a call center or customer service role.
  • Data entry and typing skills, including 10-key.

Additional Qualifications:

  • Positive attitude and a desire to learn.
  • A minimum of 2 years of relevant work experience.
  • Strong communication skills.
  • Interest in technology products and services.
  • Business ownership mentality.

Compensation:
$16/hr plus commission.

This is your opportunity to join a well-respected company and take control of your career. Apply today!

Job Tags

Full time, Work experience placement, Work at office, Monday to Friday,

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