Job Description

About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered outcomes in terms of access, clinical effectiveness and cost efficiency. Lyra Empower is an AI-powered platform combining high-quality care and technology solutions. Role Lyra Israel is looking to appoint permanent Clinical Consultants to provide high quality counselling and clinical case management services to our Workforce Mental Health (WFMH) international clients based in Israel. The primary objective of this role is to provide short-term telephonic counselling and case management and ensure that the most effective and professional care is provided to our customer base. The role is a permanent five (5) day a week role and is based in Israel, working remote. Key Responsibilities Provide the first point of contact for employees accessing Lyra Israel Deliver all services to which the caller is entitled in a professional and respectful manner according to standards with the Clinical and Operations Manager Accurately capture all information on the database pertinent to the clinical management of the case Adhere to all clinical protocols, standards, and procedures as laid out by the Clinical and Operations Manager Adhere to the operational standards as set out by the Clinical and Operations Manager Qualifications Relevant Master’s degree or equivalent qualification in Psychology or Social Work Registration with the relevant professional body within Israel Minimum of 2 years post-master’s working experience Ability to provide counselling within a short-term framework and case management About You Computer literacy and the ability to type quickly Bilingualism (English and Hebrew) is an asset; ability to counsel in Arabic is a benefit Ability to effectively merge Clinical and EAP focus Client service orientation Articulate with good telephone manner and ability to provide telephonic therapy Good clinical understanding and ability to manage risk Good time management and ability to work within a team Ability to work well under pressure and with a client-focused mindset Business and commercial awareness The Lyra Israel clinical operations will be provided 24 hours a day and will require shift-based work. The initial phase of operations will be based on standard working hours and may change over time. Employment details Seniority level: Entry level Employment type: Full-time Job function: Research, Analyst, and Information Technology Industries: Mental Health Care We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. We may collect information for recruitment and assessment purposes, including sensitive data in accordance with applicable privacy laws. For more information, please see our Workforce Privacy Notice or contact globaldpo@lyrahealth.com. #J-18808-Ljbffr Lyra Health

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