Are you looking to join one of KC’s fastest growing companies?
Position: Account Manager
Lula’s mission is to make maintenance easy for residents and property managers nationwide. In just four years, we’ve expanded to 50+ markets, built a high-impact team of 100+, and earned recognition as a proptech award winner and one of America’s fastest-growing companies. We’re a high-energy, customer-obsessed group ready to welcome new talent.
Accolades:
➡ Ingram Business Magazine’s 2025 Fastest Growing Company in Kansas City
➡ Ranked 373 Inc. 5000 Fastest Growing Private Companies in the United States
➡ Proptech Breakthrough’s Work Order Management Solution of the Year
➡ CEO Selected by EY as 2024 Heartland Entrepreneur of the Year Finalist
Lula Core Values
Position:
As an Account Manager, you will serve as project manager for assigned Lula customers. You will own and manage customer projects end-to-end and build strong customer relationships. You will serve as a trusted partner to your customers and our sales team.
Responsibilities:
• Drive continual product adoption and expansion of Lula’s solutions.
• Monitor and manage customer’s jobs and proactively take care of any potential issues.
• Monitor customer health, service utilization, and trends in customer spending while using data to
drive proactive customer engagement.
• Conduct training webinars for end users of Lula’s platform.
• Develop and maintain an in-depth knowledge of Lula’s products and services.
• Develop and maintain an in-depth knowledge of the property management industry.
• Drive adoption of additional Lula products as they are released.
• Provide in-house day-to-day support to our Property Managers.• Proactively address customer service concerns with confidence while knowing when to escalate
and partner with the leadership team.
• Maintain a positive attitude with the added ability to overcome objections and hurdles while
managing multiple priorities.
• Problem solve issues over the phone and via email.
• Actively and consistently support all efforts to simplify and enhance the prospective customer
experience.
We’d love to chat if you have the following skills:
• Property Management or Maintenance Experience is strongly preferred but not required.
• Experience managing relationships in the Single-Family Rental space.
• 3-5 years of experience in sales, client relations, customer service, or a related field.
• A positive, solutions-focused attitude.
• Excellent verbal and written communication skills.
• Ability to effectively manage time to maximize revenue.
• Effective prioritization and time management skills.
• Strong initiative to strive for continuous accuracy, quality, and timeliness of information.
• Ability to build and maintain effective relationships through strong interpersonal skills with an
emphasis on relationship-building and consistent demonstration of solid professional judgment.
• To be able to work in a fast-paced, high-energy startup environment without being distracted.
• Able to balance working independently while being part of a team.
• Listen and talk on a phone headset/handset for up to 8 hours per day.
• Perform all essential job functions with or without reasonable accommodation.
• Ability to listen, earn trust, and consult with customers.
• A dislike of doing things “the old way”.
Lula has a positive collaborative environment. A few of our supportive benefits:
• A positive and inspiring team environment that offers support and camaraderie throughout your
career.
• Professional growth and internal promotion opportunities due to continuous organizational
growth.
• Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and
development.
• Lula provides equal employment opportunities (EEO) to all employees and applicants for
employment.
Benefits:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
Job Type: Full-time
Schedule: Monday to Friday
Work Location: Overland Park, Kansas
Salary: Base salary of $60,000 per year with a total target compensation (TTC) $70,000
Supplemental pay:
• Bonus opportunity
Schedule:
• 8-hour shift
• Day shift
• Monday to Friday
How to Apply
Submit your resume to Linkedin or reach out to us at
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